Refund Policy for Nano Banana AI

Overview

At Nano Banana AI, we strive to provide high-quality AI image generation services. This refund policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Refund Eligibility

Credits and One-Time Purchases

• 7-Day Refund Window: You may request a refund within 7 days of purchase
• Unused Credits: Refunds are only available for unused AI generation credits
• Technical Issues: Full refund if our service fails to deliver generated content due to technical problems on our end

Subscription Services

• Monthly Subscriptions: Can be canceled at any time; no refund for partial months
• Annual Subscriptions: Refund available within 30 days of initial purchase if less than 20% of credits have been used

Non-Refundable Situations

We cannot provide refunds in the following circumstances:

• Credits that have been used to generate AI images or videos
• Subscriptions canceled after the specified refund period
• Purchases made more than 30 days ago
• Refund requests due to user error or misunderstanding of service features
• Violation of our Terms of Service resulting in account suspension

Refund Process

How to Request a Refund

1. Contact Support: Email us at support@nanobananaai.io
2. Provide Information: Include your account email, order number, and reason for refund
3. Documentation: Attach any relevant screenshots or error messages if applicable

Processing Time

• Review Period: We will review your request within 2-3 business days
• Refund Processing: Approved refunds will be processed within 5-7 business days
• Payment Method: Refunds will be issued to the original payment method used for purchase

Partial Refunds

In certain circumstances, we may offer partial refunds:

• Pro-rated refunds for annual subscriptions based on unused time and credits
• Partial refunds for bulk credit purchases with some credits used
• Service disruption compensation through credit adjustments

Chargebacks and Disputes

• We encourage customers to contact us directly before initiating chargebacks
• Chargeback disputes may result in account suspension
• We will work with you to resolve any billing issues directly

Exceptions

Technical Service Failures

If our AI service experiences extended downtime or technical issues:

• Full refund for affected period
• Additional service credits as compensation
• No questions asked refund policy during major outages

Unsatisfactory Results

While AI generation results can vary:

• We do not guarantee specific outcomes for generated content
• Refunds are not provided based on subjective quality assessments
• We offer generation credits for clear technical failures only

Contact Information

For refund requests or questions about this policy:

Email: support@nanobananaai.io Website: https://nanobananaai.io

Policy Updates

This refund policy may be updated periodically. Changes will be posted on our website and take effect immediately. Continued use of our service constitutes acceptance of any policy changes.

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Last updated: January 2025

Thank you for using Nano Banana AI. We appreciate your business and are committed to your satisfaction.